Request Limits & Error Handling

Request Limits

Our endpoints support 500 requests per minute.
If more quota is needed, please contact Luxury Presence.

The following common error codes may be returned for our endpoints:

Status Code	Description
400	An invalid input parameter was passed into the request.
401	Not authorized. This may occur because you're missing an API key, or using one that isn't active. Check if API key is correctly sent on the request header.
404	Object not found. This may occur when trying to update or delete a record that no longer exists.
429	Too many requests. This error may occur because you're exceeding the rate limit. Please use the bulk endpoints where possible, and add more interval between the requests.
500	An internal error occurred. Please contact Luxury Presence.

Review the API Documentation – Ensure you’re using the correct endpoints, parameters, and request format. You can find the full list of endpoints here.
Verify Authentication – Make sure your API key is valid and included in the request headers.
Review API Response – Look at the error message and status codes returned by the API to identify potential issues.
Test with Sample Data – Try making the request with minimal required fields to see if the issue persists.
Check Data Formatting – Ensure your request body follows the expected format (e.g., correct data types, JSON structure).
Confirm Recent Changes – If updating data via both the API and the Luxury Presence Dashboard, the most recent change takes precedence.
Monitor API Rate Limits – If you’re making frequent requests, check for rate limits that may be restricting API access (429 errors). If the issue continues, contact Luxury Presence support with details about your request, response, and any error messages received.